Demystify the Hype about Ideal Customer Avatars

As you know, I am a small business and start-up marketing coach or ENABLER as I prefer to call myself. 

Today, I have recorded a video and I’m writing because I realize from where I’ve been, that start-ups and small businesses struggle with the first basic but ESSENTIAL steps.  Those that help you build a sustainable and sound marketing foundation.

Too often, when you are trying to get your basics buttoned-down, you are expected to Google anything and everything you get stuck with, right? Yet, it’s not always the quickest, safest route as you may have discovered.  For me in the beginning, it was like going down a rabbit hole from one thing to another, chewing up the hours in my day.  Sound familiar?

Learn Here
Learn here before you go down a rabbit hole!

I also know that not everyone is as passionate about marketing as I am and, luckily with perseverance, I learned valuable shortcuts, a quick and smart way, albeit the hard way.  That’s when I realized that I can help people climb those initial steps to ignite their marketing (a la RedMatchstick!) and get their businesses out there quicker and easier, without the fuss and struggle I went through.

This is where to start!


5 PILLARS Marketing Strategy

If you get these things right, the rest kind of falls into place. 

WHY are you doing this?

WHAT are you offering?

WHO are you ‘talking’ to or targeting? This is absolutely the most important thing you’re going to have to get really good at.  If you’re off course with knowing WHO your audience is; I can assure you you’re going to waste a heap of time and money.  That’s why it is today’s focus in this Blog.

WHERE to do you go talk to your target audience?

HOW do you get their Attention – Interest – Desire – Action?

PRO TIP:  Ask these 5 questions when you are challenged by any problem and you will find clarity in the answers.


Ideal customer avatar

Your Ideal Customer comes in many guises and is a combination of the best qualities of all those you have or wish you had.  The avatar is made up of the best characteristics of each of your favourite customers and then of mixed up to create a persona with the best qualities in all respects.

Here is a TEMPLATE for you to get the gist of what to look for.

Your ideal customer is a semi-fictional representation based on market research. These fictional characters are used to understand the needs, the values, the aspirations, abilities, limitations and, character traits of your customers; for purposes of marketing better and creating a better user experience.

While you are probably going to be building more than one buyer persona, my advice is that you start with the most important one for now.

You’re going to need more than one ideal customer avatar or a buyer persona as it’s called because people, generations behave different, needs differ and you probably have different products. 

This Blog is going to work through:

5 PILLARS The art and science of asking questions is the source of all knowledge._ -Thomas Berger. _redmatchstick

Why you need to know about them

How to use them

What you need to know when you study them

Where to learn more about them.

You should be totally obsessive about your ideal customers and it is the one thing to make a habit which will teach you to handle your customers differently; when you know what makes them tick.


Remember Choices, Behaviours, Trends and Platforms change.   This is a never ending job!  

So Sorry!  Spoiler Alert!  This is not a once off task but, once you’ve cracked the code, I am almost a 100% sure you’re going to love doing it.  Suddenly everything you see, hear, learn, observe about your customers in action, are going to be thought about and seen in a different light.

Any part of the marketing and sales process that touches the customer, which is pretty much everything, will improve when you’re clear on Who they are.  In this day and age, EVERYTHING integrates into the effectiveness of your marketing strategy AND is dictated by the customer.

When you analyze sales potential of your product or service, and when you talk to your audience and you work out who’s buying what, you will note that taste, needs and demands differ, between groups of customers.

And guess what?  They’re prepared to pay different prices.   It is your job in your ideal customer study, to work out what they value and what you can upsell to make more money.

This in turn will help you understand where you should advertise for maximum exposure to your ideal customer, what message affects your ideal customer i.e.  what verbiage, vocab, and tone you should use in your marketing effort to talk to them in a way they understand and relate to.  You’ll know what your story should be telling.

You’re going to suddenly start finding things that people value what you perhaps overlooked and you now realize could be that unique differentiator and selling point that will connect with you as opposed to your competitor.

 An important thing is with online marketing is it’s NOT A ONE-SIZE-FITS-ALL.

The internet enables easy access to information which means that consumers are now more than ever able to exercise their CHOICE.  Our information rich clients with higher standards of living and a trend towards individualism have meant that customers are now more than ever able to exercise their choice.

All platforms on the social media space are not created equal.  Different rooms have different conversations.  So when you’re studying these audiences; you will ask if your story is visual enough for those people hanging out on Instagram.  Is it possible for your video idea to live within YouTube and to connect with an audience there?  Can you get your message into your ideal prospect’s news feed?

 With a better understanding you will talk directly to Avatars and give them the choice they demand because you know what they value and what they are prepared to give in return.

The brand is no longer what we tell the customer it is; it is what the customers tell us. Lean in and listen!   With this studying of the ideal customer avatar, you’re going to learn to listen in to where they are telling you what matters.  And, by being in the right place and, listening to the right conversations, you’re going to be better equipped to manage your relationship with your customers.

You will only know this once you’ve done this work and you can confidently devote marketing power to the few channels where you know you can stand out instead of diluting your message across many.  I want to reiterate that point!  This exercise is going to show you WHERE YOUR CLIENTS HANG OUT; where to devote your effort and not spread yourself too thin.

I hope that explains exactly WHY you need to pay attention to this.


It’s a two-way relationship. It’s going to benefit the both of you if you do this work really well.

 Understanding your ideal customer better than anyone else is important for you and them.  When they sense that you’re talking directly to their pain, their challenge, their problem, their need to be happy; their need to have something different; to experience something different; then you will get their attention.

Possibly one of the most difficult tactics for beginner social media marketers to understand is that it’s not all about you on Social Media.  It’s about them!  And, how what you put out there helps them feel better, feel entertained, feel helped, feel enriched.

We talk more about the 80/20 principle when we do our Content Generation training but for now, like any relationship, it’s starts with the’ looks’ and the first impression i.e. the Branding, the setting up of your Profiles; and, discovering the opportunities to serve better.

When you have got their attention with good first impressions, you will want to get to know each other well and give them a good reason to hang around.   

This only occurs when you talk to each other at a point where you connect and know what interests each other and you listen to understand not reply.

How do you do that?  By studying what makes them tick and starting conversations they want to engage with.  

One of the core concepts here that I can introduce you to is to take them from “Pain Island to Pleasure Island”.   

What are their Desires and Fears?  What transformation do they desire? How do you can make their challenge go away?

It is when you know what keeps them awake at night and what is frustrating them, or what do they wish for, that you can give them a sense of how You can take them from Pain to Pleasure; Frustration to Solution; Sad to Happy.  There lies your opportunity!  And by the way happy end result always looks more tempting than the current pain.



 Target Ads more Effectively

For you as a marketer, perhaps with a limited budget and with limited resources, an ideal customer avatar helps you target your ads much more effectively.   

Tailor Messaging to Connect

Once you know exactly who you’re talking to and what their pain points are, you’re going to message that much better in your emails subject lines; your call to actions and headlines in ads and posts. 

Selecting Appealing Images

You’re also going to use images that you know resonate with people.  One of the most effective things you can do in getting people to connect with you is showing your ideal customer in an image.  People are looking at the image and imagining themselves in that place or situation, feeling the way the subject does.  You need to know what that ideal customer looks like, feels like, and behaves like, in order to be able to use winning ideal customer images.

Collecting Critical Information

Critical market information is going to help you over and over and over again.  Tweaking product development, changing the tactics, changing the content, changing the way you present marketing messages.  Do you print a brochure? Does your target audience still want a CD? Do you do a video? Or do you just do an audio, whatever?

Market Research

Of course market research of your customers and your competitors’ customers are great ways to fine-tune your intimate knowledge of your own ideal customer.


What you need to know is the kind of stuff you want to lean into and find out and absolutely pin-point to perfection. Here’s the Ideal Customer Template for you to get an idea about what information to look for.

 It’s going to help save you so much time and money.  You’re going to relate that much better to your people and you’re going to talk to those people who are more likely to buy; who like your message.  I like to say, if you do this effectively your customers come to you with cash in hand ready to buy.  The sales job is practically done because of the way you have spoken to them and built the relationship through attention and interest to create a desire.

Thankfully, so many people share all their information online and we as marketers love that because it gives us this wealth of information to learn all about our ideal customer.   To truly understand and relate you also want to know what they are doing offline which would be very difficult if you didn’t go and study them online and find out where they are spending their time offline.  Luckily they show us on social media where they are doing this. 


Your Current Customers

Talk to your current customers one-on-one or survey a range of customers.  In the ideal Customer Training we give you some script tips and a survey template to help you gather powerful know-how.

Your Competitors

Also in the training we show you where to listen to competitor customers.

Your Social Media

This is great fun when we show you how your own fans tell you what they like, want and need.  You even learn how to talk to them.


I just want to elaborate on this IDEAL CUSTOMER AVATAR TRAINING I’ve been mentioning.

It is a critical tactic to take your marketing to the next level.

I know this because I’ve just been on so many courses and read so many blogs and seen so much material out there …everywhere I go, that echo this message, ‘make sure you know who your ideal customer avatar is” … it is everywhere you look. 

Yikes, I struggled with Ideal Customer Avatar in my own business.  In fact it took me two years to pinpoint that because nobody told me HOW despite working with Business Coaches!  If only I had this opportunity a long time ago.

Anyway, the milk is spilled but luckily I have devised a system to explore and research the ideal customer avatar by calling on trainings I have done; adding my own little tweaks and twists; I now have way to go WHERE you get the information you need to learn about customers.  You gather data that helps you work out who is right, who is wrong and what you need to do to be more effective.  You learn to record information that helps you choose the right images, the right wording, the right phrases, make the right offers at the right time, in the right place, all those good things.


I host Workshops on Wednesdays in Johannesburg for people who want to come and sit around the table with me, shorten the learning curve and find out how.   

It’s no longer a case of telling you What to do but, showing you HOW to do it.

 So whether you terrified of tech and don’t know which button to press on the computer; not a great social media fan or, don’t know much about marketing but you great on tech – all of you have a seat at my table and get that little bit of individual attention that’s essential when you’re stuck.  No more falling off the rails, getting delayed and despondent because I’ve been there and we don’t need that.

We need you to move ahead BRISKLY AND SWIFTLY and that’s what I want to help you do.   Learn that each Pillar is needed to support your marketing strategy and that each one must be sound and well built.

JOIN me Wednesdays in Johannesburg an if you cannot be there in person, I got you covered too.  I’m also going to offer these trainings in a Facebook group by way of a recording afterwards.

For those who are not in Joburg or can’t join us; or need to catch up mail me to get access into the Group! 

Here is more info and the list of the trainings:

Ideal Customer Avatar is obviously one of the topics we cover and one of the most important.  But we also give you training on conducting a mini online audit to explore your customers’ online journey. Where does it begin and where do they go; what do they need from you at each step of that journey because unless you’re there and you know what they looking for, you’re going to waste time and effort.

We also show you Facebook tips and tricks.  Facebook is doing lots of tweaking and lots changes making it hard for someone without time to follow every update.  so in my training I will bring you as up-to-date as I possibly can.  Tactics that are ‘old news’ will be left out the new stuff will be given to you to help you stay ahead of the pack.

The weekly live workshop is R500 per person. JOIN NOW.

Each lesson will be discounted if you go watch recordings in the group and work at your own pace without the one-on-one ‘show you how’ support.  Although, of course, you can still ask the community questions and I pop in there from time to time with support.

I invite you to join me come to my table and hope you take up his offer to LEAVE ORDINARY BEHIND! I look forward to seeing you on the inside very soon!

SAVE! Take note of my Buy 4 Get one Free offer to make sure all those essential Pillars are in place.

Also, if you need to work on your WHY and WHAT, then this free mini training may help. WATCH NOW!

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