customer retention


 

It’s not a One Size Fits All!

Just a reminder that EMAIL IS NOT DEAD especially when working hand in hand with Social Media, it is very much alive!  An integrated marketing strategy is essential to find news customers, warm and massage the relationship until they are ready to engage and want more.  And, wherever they are, you need to be. These […]

8 Ways to Respond to Your Competitors

Marketing is about attracting, engaging and retaining customers but without a thorough understanding of your competitors, their products, service, pricing, customers etc. your shooting in the dark. Keep tabs on new developments such as upgrades, expansion or new businesses, through the media or by connecting with suppliers who are likely to know a lot about […]

Guest Reviews – How to become an Alchemist!

Are your negative reviews earning you kudo’s? 15 Tips for turning Customer Feedback into Gold! We hope that you only receive glowing accolades and fabulous online reviews but chances are there are one or two grumpy ones that creep in from time to time. Your hard earned Brand reputation plus applicable consumer protection legislation demands […]